Terms & Conditions

These Terms and Conditions (the "Terms") set out the legal agreement between VisualWeb Ltd (company number 16870681) of ("VisualWeb", "we", "us") and you, the client or user of our website and services ("Client" or "you"). By accessing visualweb.co.uk or commissioning services you accept these Terms.

1. Pre-Contract Information

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we provide the following information:

Identity: VisualWeb Ltd, . Email: .
Services: Digital design, development, and related web services as described in your specific proposal or statement of work.
Price: The total price (or manner of calculation) is set out in your proposal. Prices are exclusive of VAT unless stated otherwise.
Payment: Payment terms are 14 days from invoice date.
Duration: The contract duration is defined in the proposal or continues until the services are completed.
Cancellation: Consumer cancellation rights are set out in Section 5 below.

2. Definitions & Contract Formation

"Agreement" means these Terms together with any proposal, statement of work, or order form signed or accepted by the Client. "Deliverables" means the items described in the applicable Agreement. The Agreement starts when you accept a proposal, sign a statement of work, or otherwise instruct us to proceed, and ends when all obligations are fulfilled or earlier terminated under these Terms.

3. Scope, Changes and Dependencies

Services, deliverables, timelines, and fees are defined in the applicable Agreement. Any change to scope, assumptions, timelines, or third-party costs requires written approval and may adjust fees and deadlines. Timelines are contingent on timely Client inputs and third-party platform availability.

4. Website use (browsers of visualweb.co.uk)

The Site is provided on an "as is" basis for general information about our services. Do not rely on it as legal, financial, or professional advice. You must not misuse the Site (e.g., introduce malware, scrape content at scale, or attack availability). We may restrict access or remove content at any time.

5. Business customers and Consumer Rights

We primarily contract with business customers. However, if you are dealing with us as a consumer, nothing in these Terms affects your statutory rights. Specifically:

Cancellation: You have 14 days to cancel a distance contract. If you request services to start during this period, you must pay for the value of work done up to the point of cancellation.
Digital Content: Must be of satisfactory quality, fit for purpose, and as described. If faulty, you may be entitled to a repair, replacement, or price reduction.
Damage to Device: If defective digital content supplied by us causes damage to a device or digital content belonging to you, and this is of a kind that would not have occurred if we had exercised reasonable care and skill, we will either repair the damage or pay you compensation. We will do this within 14 days of agreeing that we are liable.

6. Client Obligations

Provide accurate briefs, content, brand assets, access credentials, and timely approvals.
Ensure all materials supplied to us are lawful, non-infringing, and you have rights to use and license them to us.
Test, review, and sign off deliverables promptly; silence beyond ten (10) business days after a formal delivery may be treated as acceptance for billing and milestone purposes.
Maintain backups of your systems and content. We are not responsible for Client-side data loss.

7. Fees, Expenses, and Payment

Fees, payment stages, and expenses are set out in the Agreement. Unless stated otherwise, fees are exclusive of VAT and reasonable out-of-pocket expenses (e.g., stock assets, travel, software licences) pre-approved by the Client.
Deposits: Deposits are applied to initial resource allocation and genuine costs incurred. If the Client cancels before any work has commenced, the deposit will be refunded. Once work commences, the deposit is non-refundable.
Late Payment: Invoices are payable within fourteen (14) days of issue. Late payments accrue interest at 8% per annum above the Bank of England base rate. We may also claim statutory fixed recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
If a project is cancelled by the Client after commencement, all work completed, committed costs, and the non-refundable deposit remain payable.
We may withhold handover of Deliverables (including code, design files, or credentials) until all due sums are paid.

8. Intellectual Property

Pre-existing IP: Each party retains all rights to its pre-existing materials, tools, and know-how.
Deliverables: On receipt of full payment, we grant the Client a non-exclusive, non-transferable, perpetual licence to use the final Deliverables for the purposes set out in the Agreement. Any unpaid work or drafts remain our property.
Third-party and open-source components remain subject to their own licences; the Client must comply with those terms.
Portfolio use: We will obtain your prior written consent before referencing the project, Client name, or visuals in our portfolio and marketing.

9. Deliverables, acceptance, and revisions

Unless stated otherwise in the Agreement, fees include up to two (2) rounds of revisions on the presented concepts. Additional revisions or new requests are chargeable change requests.
"Defects" are failures to meet agreed specifications; subjective preference changes are treated as change requests. Report defects within ten (10) business days of delivery; we will remedy verified defects within a reasonable time.
If the Client does not provide feedback within ten (10) business days of delivery, the relevant Deliverable may be deemed accepted for billing and milestone purposes.

10. Confidentiality

Each party must keep the other party’s confidential information secret and use it only to fulfil the Agreement. This does not apply to information that is public, received lawfully from a third party, independently developed, or required by law to be disclosed. These obligations survive termination.

11. Data Protection

Each party acts as an independent controller for business contact data. Where we process personal data on your behalf (as a processor), the following Data Processing Schedule applies:

Subject Matter & Duration: Processing required to deliver the services, for the duration of the Agreement.
Nature & Purpose: Storage, retrieval, and use of data to provide web/digital services.
Types of Data: As provided by the Client (e.g., user names, emails).
Categories of Data Subjects: Client's customers, employees, or users.
Obligations: We will process data only on written instructions, ensure staff confidentiality, implement appropriate security measures, engage sub-processors only with authorisation, assist with rights/breaches, and allow for audits.
International Transfers: We will not transfer data outside the UK/EEA without appropriate safeguards (e.g., Adequacy or SCCs).

12. Marketing Communications

We will only send marketing emails or texts to you with your lawful consent (or where the "soft opt-in" applies for existing business customers). You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us. We comply with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

13. Contracts with Minors

Our services are generally intended for adults. If a Client is under 18, a parent or guardian must guarantee the performance of the Client's obligations (including payment). Nothing in these Terms affects the statutory rights of minors under UK law.

14. Hosting, domains, and third-party tools

If we procure hosting, domains, or third-party tools on your behalf, we do so as your agent using your instructions. You are responsible for ongoing fees, renewals, and compliance with third-party terms unless otherwise agreed in writing.
Third-party platform changes, outages, or policy shifts are outside our control; resulting impacts are not our liability.

15. Warranties and Disclaimers

We will perform services with reasonable skill and care. Except as expressly set out in these Terms, all warranties, conditions, and representations are excluded to the fullest extent permitted by law.
We do not guarantee specific rankings, conversions, uptime, or outcomes; third-party platforms, algorithms, and hosting are outside our control.
The Client is responsible for legal, regulatory, and sector compliance of content and business processes (including accessibility, advertising, and data protection obligations).

16. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
Subject to the above, our total aggregate liability arising under or in connection with the Agreement (whether in contract, tort, or otherwise) is limited to the total fees paid or payable by the Client under the Agreement in the twelve (12) months preceding the claim.
We are not liable for loss of profit, revenue, anticipated savings, data, goodwill, or any indirect or consequential loss.

17. Indemnity

The Client will indemnify and hold VisualWeb harmless from claims, losses, and costs arising from: (a) Client content or instructions infringing third-party rights or breaching law; (b) misuse of the Deliverables; or (c) the Client’s breach of these Terms.

18. Suspension and Termination

Either party may terminate on thirty (30) days’ written notice, or immediately for material breach not remedied within ten (10) days of notice.
We may suspend services for non-payment, security concerns, or unlawful use.
On termination, amounts accrued or invoiced remain payable, licences granted to the Client for paid Deliverables continue, and each party must return or destroy the other’s confidential information (save for backups required by law).

19. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (including outages, strikes, epidemics, war, governmental actions, or supplier failures). Obligations resume once the event ends; if it continues for more than thirty (30) days either party may terminate on written notice.

20. Non-solicitation

During the Agreement and for six (6) months after, the Client will not solicit for employment any VisualWeb personnel directly involved in providing the services, save where that person responded to a general public recruitment campaign.

21. Third-Party Services and Open Source

Deliverables may rely on third-party platforms (e.g., hosting, CMS, analytics, fonts) or open-source software. Those are provided subject to their own terms and may change outside our control. The Client is responsible for maintaining required third-party licences, subscriptions, or accounts unless otherwise agreed.

22. Notices

Formal notices must be sent by email to (for VisualWeb) and to the email provided by the Client in the Agreement, with a copy posted to the registered address. Notices are deemed received on the next business day in England and Wales.

23. General

Entire agreement: The Agreement supersedes prior discussions relating to its subject matter.
No waiver: A failure to enforce a right is not a waiver of it.
Assignment: Either party may assign on a business sale; otherwise, consent is required (not to be unreasonably withheld).
Third-party rights: No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
Severance: If a provision is unenforceable, the remainder stays in effect.

24. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers in Scotland or Northern Ireland may also bring proceedings in their local courts.

25. Contact

For questions about these Terms, contact us at or write to VisualWeb Ltd,